![]() We will have you return the product using the Returned Material Authorization (RMA) we will provide. Damage must be reported with 3 days of you receiving the shipment. If the product was damaged during shipping, first keep all packing materials, then call or email us to report the damage. Accepted Returns Items Damaged in Shipping Our policy is to provide you with a hassle-free return experience. WARNING: Cancer and Reproductive Harm - Returns are sometimes necessary. Please contact your state representative for more information. We apologize for any inconvenience this causes. If we discover an item you purchased can not be shipped, we may have to cancel the order. We make every attempt to inform you before purchase which items are unable to ship to California. California Title 20 NoticeĬertain general service lighting products are no longer allowed to be sold in California. Orders can be placed on the website at anytime - 24/7. Our business office is closed Saturday and Sunday throughout the year, Memorial Day, Fourth of July, Labor Day, Thanksgiving day, Christmas day and New Year's day. We can be reached by phone (80) weekdays from 7:30am to 5pm Pacific Time. We are not responsible for shipping damages incurred at or after the items leave the freight forwarder. Please have your freight forwarder check your items for damage. Shipping to US-Based Freight Forwardersįor shipments to freight forwarders, we are only responsible for shipping to the freight forwarder directly. ![]() ![]() If you have your own UPS/Fedex/DHL account, we may be able to ship using that. We do not ship most glass bulbs and fixtures internationally. Please contact us for an estimate on large items to determine an accurate shipping cost. We apologize for any inconvenience this may cause. Large counts of smaller products may also result in additional shipping costs. The site may not correctly calculate freight shipments at time of order. *Certain restrictions apply, including oversize, heavy objects, and some fixtures/equipment.įor large, heavy, or oversized items, additional shipping charges may apply. If you want to ship on your own UPS/Fedex account, please contact us.Shipping for most orders is calculated at checkout*.For expedited shipping, please contact us for a price quote and cutoff times.
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